Listing Preparation
Gather approved descriptions, images and property details for publication. The responsible agent checks accuracy and authorises the listing.
Property agencies and property management businesses
Offshore Staffing for Real Estate Services
Keep listings, tenant communication and property records moving through a consistent administrative process.
Covela recruits, employs and supports your Philippine-based team. You direct their daily work.
Our Customers
Australian industry context
413,000
People Employed in Rental, Hiring and Real Estate Services
Employment at June 2025 · Australia
Use your portfolio size, enquiry volumes and maintenance workload to scope the role. The broader industry total does not determine an agency’s staffing needs.
ANZSIC Division L; includes rental and hiring beyond real estate. Source: ABS Australian Industry, 2024–25. Checked 15 October 2026.
Australian industry context does not establish offshore hiring demand, candidate availability or Covela results.
Work with a clear owner
What work can your offshore team handle?
Start with recurring responsibilities and the decisions your team needs to review. These examples help you define the brief.
Property Administration
Log maintenance requests, organise inspection correspondence and follow up outstanding documents. Escalate urgent issues to the property manager.
Accounts and Reporting
Prepare rental records, invoice information and portfolio reports for review. Keep changes to payment instructions and account approvals with authorised staff.
Roles for Real Estate Services
Shape each role around your workload, systems and supervision. Explore a role or function, then tell us what you need covered.
Property Administration Assistant
Maintain records and coordinate routine correspondence.
Explore administration rolesListing Coordinator
Bring approved listing material together.
Explore operations rolesCustomer Support Specialist
Triage owner and tenant enquiries.
Explore customer support rolesBookkeeper
Prepare transaction records for review.
Explore the roleExample responsibilities for discussion, not fixed staffing packages or advertised vacancies.
The recruitment process behind Covela
Built on Years of Technical Recruitment
Covela is a sister company spun out of Adaca in 2026. Our recruitment process draws on eleven years of refinement at Adaca, assessing people for highly technical roles.
We apply that discipline to your brief: define the work, assess relevant experience and communication, and combine AI assistance with human review. Your team meets candidates and makes the hiring decision.
Explore our recruitment process ↗Working together
Clear Access. Clear Approvals.
Your licensed professionals retain advice, negotiations and required sign-off. Payment authority, trust-account responsibilities and urgent property decisions stay with authorised people.
Your Systems and Review Points
List your property CRM, maintenance system and document workspace. Use role-specific access and agree how tenant, owner and property information may be handled.
ISO 27001-Certified Operations
Covela’s staffing service is covered by ISO 27001 certification. Agree the information each role needs, the access you authorise and the review and escalation requirements before onboarding.
Discuss your information requirements ↗Your Business Leads
You set priorities, manage daily work and approve access and outputs.
Covela Supports
We handle recruitment, employment, payroll and HR. Leave, overtime requests and performance reviews come through our platform for your approval.
From Your Brief to Your Team
Our platform keeps the brief, candidate coordination and ongoing people administration together, with human support across Australia and the Philippines.
Define the Work
Set responsibilities, systems, experience and the manager who will guide the person.
Meet Candidates
We assess your brief and provide candidate profiles within 48 hours. Interviews and candidate refinement shape the hiring decision.
Start and Settle In
Agree a start date around notice periods, prepare access and introduce the person to your team’s review process.
Questions About Your Real Estate Services Team
Scope the role before recruitment, so everyone knows what the person will own and when to ask for guidance.
Can an offshore assistant manage maintenance requests?
The role can log requests, follow up information and coordinate approved suppliers. Your property manager decides urgency, spending and actions that require local inspection.
Can the role support both sales and property management?
It can if the volumes and skills fit. Separate listing deadlines from tenancy workflows in the brief and nominate the manager who resolves priority conflicts.
Who manages the person’s daily work?
Your business sets priorities, gives instructions and reviews the work. Covela recruits and employs your people, handles payroll and HR, and coordinates ongoing people support.
How long does recruitment take?
We assess your brief and provide candidate profiles within 48 hours. Hiring generally takes around two weeks, assuming two to three interview rounds and candidate refinement. The person may then start immediately or up to four weeks later, depending on their notice period.
Build Your Real Estate Services Team
Tell us what needs doing, which systems you use and who will direct the work. We’ll help you shape the role.