Product Catalogue Operations
Maintain approved product descriptions, attributes and images. Flag missing information and route pricing or promotional changes for approval.
Retailers, online stores and multi-channel commerce businesses
Offshore Staffing for Retail Trade & E-Commerce
Keep product information, customer enquiries and order exceptions under control as trading volumes change.
Covela recruits, employs and supports your Philippine-based team. You direct their daily work.
Our Customers
Australian industry context
1.494m
People Employed in Retail Trade
Employment at June 2025 · Australia
Start with order volumes, channel rules and the enquiries that recur. E-commerce work can span customer support, catalogue operations and finance.
ANZSIC Division G; not a count of e-commerce workers. Source: ABS Australian Industry, 2024–25. Checked 15 October 2026.
Australian industry context does not establish offshore hiring demand, candidate availability or Covela results.
Work with a clear owner
What work can your offshore team handle?
Start with recurring responsibilities and the decisions your team needs to review. These examples help you define the brief.
Orders and Returns
Investigate order status, organise return information and communicate the next step. Your business defines refund thresholds and exception handling.
Inventory and Sales Reporting
Bring stock, order and sales records together for review. Escalate mismatches rather than changing purchasing or inventory rules independently.
Roles for Retail Trade & E-Commerce
Shape each role around your workload, systems and supervision. Explore a role or function, then tell us what you need covered.
E-commerce Coordinator
Maintain catalogues and coordinate trading updates.
Explore operations rolesCustomer Service Representative
Handle order and return enquiries.
Explore the roleInventory Analyst
Investigate stock records and report exceptions.
Explore operations rolesAccounts Receivable Assistant
Follow up approved billing and payment queries.
Explore finance rolesExample responsibilities for discussion, not fixed staffing packages or advertised vacancies.
Experience from Adaca
Experience Behind a Commerce Platform
Adaca worked on rebuilding BikeExchange’s global cycling marketplace as a proprietary platform.
This commerce software experience gives context to the systems and workflows retail teams depend on. Covela’s role is to recruit, employ and support your people.
Read Adaca’s BikeExchange case study ↗Working together
Clear Access. Clear Approvals.
Your business approves pricing, promotions, refunds and purchasing decisions. Agree how customer information is accessed and keep payment credentials outside routine support work.
Your Systems and Review Points
Specify your commerce platform, order management system and helpdesk. Provide test examples for refunds, missing orders and stock discrepancies, with approval limits.
ISO 27001-Certified Operations
Covela’s staffing service is covered by ISO 27001 certification. Agree the information each role needs, the access you authorise and the review and escalation requirements before onboarding.
Discuss your information requirements ↗Your Business Leads
You set priorities, manage daily work and approve access and outputs.
Covela Supports
We handle recruitment, employment, payroll and HR. Leave, overtime requests and performance reviews come through our platform for your approval.
From Your Brief to Your Team
Our platform keeps the brief, candidate coordination and ongoing people administration together, with human support across Australia and the Philippines.
Define the Work
Set responsibilities, systems, experience and the manager who will guide the person.
Meet Candidates
We assess your brief and provide candidate profiles within 48 hours. Interviews and candidate refinement shape the hiring decision.
Start and Settle In
Agree a start date around notice periods, prepare access and introduce the person to your team’s review process.
Questions About Your Retail Trade & E-Commerce Team
Scope the role before recruitment, so everyone knows what the person will own and when to ask for guidance.
Can the team work across several sales channels?
Describe each channel, its order volume and its service rules. One role may cover several channels if the workload is realistic and the systems provide clear ownership.
How do we prepare for a sale or peak period?
Share expected enquiry volumes, promotions and exception rules before the event. Agree staffing hours, handover points and the manager who can approve urgent decisions.
Who manages the person’s daily work?
Your business sets priorities, gives instructions and reviews the work. Covela recruits and employs your people, handles payroll and HR, and coordinates ongoing people support.
How long does recruitment take?
We assess your brief and provide candidate profiles within 48 hours. Hiring generally takes around two weeks, assuming two to three interview rounds and candidate refinement. The person may then start immediately or up to four weeks later, depending on their notice period.
Build Your Retail Trade & E-Commerce Team
Tell us what needs doing, which systems you use and who will direct the work. We’ll help you shape the role.