Shipment Coordination
Track milestones, follow up missing documentation and prepare delivery updates. Escalate delays using the transport manager’s priority rules.
Transport operators, logistics providers and supply-chain teams
Offshore Staffing for Logistics & Supply Chain
Keep shipment information, customer updates and operational exceptions moving between the right people.
Covela recruits, employs and supports your Philippine-based team. You direct their daily work.
Our Customers
Australian industry context
691,000
People Employed in Transport, Postal and Warehousing
Employment at June 2025 · Australia
Build the brief around shipments, reporting cut-offs and exceptions. Agree who can change a delivery commitment and who coordinates the information.
ANZSIC Division I; supply-chain roles also sit in other industries. Source: ABS Australian Industry, 2024–25. Checked 15 October 2026.
Australian industry context does not establish offshore hiring demand, candidate availability or Covela results.
Work with a clear owner
What work can your offshore team handle?
Start with recurring responsibilities and the decisions your team needs to review. These examples help you define the brief.
Exception Handling
Record discrepancies, collect supporting information and coordinate customer communication. The operations lead approves changes to routes, service commitments and claims.
Inventory and Procurement Support
Reconcile inventory information, maintain supplier records and prepare purchasing reports. Your team decides stock policies, suppliers and expenditure.
Roles for Logistics & Supply Chain
Shape each role around your workload, systems and supervision. Explore a role or function, then tell us what you need covered.
Logistics Coordinator
Track milestones and coordinate shipment information.
Explore operations rolesInventory Analyst
Investigate discrepancies and prepare stock reports.
Explore operations rolesProcurement Assistant
Maintain supplier records and purchase documentation.
Explore administration rolesCustomer Support Specialist
Provide approved shipment updates and escalation.
Explore customer support rolesExample responsibilities for discussion, not fixed staffing packages or advertised vacancies.
Experience from Adaca
Making Logistics Information Useful
Adaca developed logistics visibility software for Cora Group, bringing operational information into a clearer view.
The engagement provides sector experience in the information and handovers behind logistics operations. It was a software project, not a Covela staffing engagement.
Read Adaca’s Cora Group case study ↗Working together
Clear Access. Clear Approvals.
Your operations team retains dispatch authority, transport safety, customs decisions and supplier commitments. Agree after-hours escalation separately from routine coordination.
Your Systems and Review Points
Describe your transport, warehouse and order management systems. Define milestone codes, exception categories, cut-off times and the local contact for urgent delivery issues.
ISO 27001-Certified Operations
Covela’s staffing service is covered by ISO 27001 certification. Agree the information each role needs, the access you authorise and the review and escalation requirements before onboarding.
Discuss your information requirements ↗Your Business Leads
You set priorities, manage daily work and approve access and outputs.
Covela Supports
We handle recruitment, employment, payroll and HR. Leave, overtime requests and performance reviews come through our platform for your approval.
From Your Brief to Your Team
Our platform keeps the brief, candidate coordination and ongoing people administration together, with human support across Australia and the Philippines.
Define the Work
Set responsibilities, systems, experience and the manager who will guide the person.
Meet Candidates
We assess your brief and provide candidate profiles within 48 hours. Interviews and candidate refinement shape the hiring decision.
Start and Settle In
Agree a start date around notice periods, prepare access and introduce the person to your team’s review process.
Questions About Your Logistics & Supply Chain Team
Scope the role before recruitment, so everyone knows what the person will own and when to ask for guidance.
Can support work across carriers and warehouses?
List the systems and reporting formats involved. Standardise milestone definitions and give the coordinator a clear owner for unresolved discrepancies.
How are urgent delivery exceptions handled?
Set urgency thresholds, escalation contacts and response expectations before onboarding. The coordinator gathers information and follows the agreed escalation route; your operations lead makes the decision.
Who manages the person’s daily work?
Your business sets priorities, gives instructions and reviews the work. Covela recruits and employs your people, handles payroll and HR, and coordinates ongoing people support.
How long does recruitment take?
We assess your brief and provide candidate profiles within 48 hours. Hiring generally takes around two weeks, assuming two to three interview rounds and candidate refinement. The person may then start immediately or up to four weeks later, depending on their notice period.
Build Your Logistics & Supply Chain Team
Tell us what needs doing, which systems you use and who will direct the work. We’ll help you shape the role.