Reservations Administration
Check booking details, update approved changes and coordinate confirmations. Escalate availability conflicts and exceptions to the reservations manager.
Accommodation operators, travel businesses and hospitality groups
Offshore Staffing for Hospitality & Tourism
Support reservations and guest communication while your local team manages the experience on the ground.
Covela recruits, employs and supports your Philippine-based team. You direct their daily work.
Our Customers
Australian industry context
696,000
Direct Tourism Filled Jobs
2024–25 · Australia
Use your booking patterns and service hours to plan support. Tourism activity provides context; your own seasonal workload should determine the staffing brief.
Filled jobs, not unique people or all hospitality employment. Source: ABS Tourism Satellite Account, 2024–25. Checked 15 October 2026.
Australian industry context does not establish offshore hiring demand, candidate availability or Covela results.
Work with a clear owner
What work can your offshore team handle?
Start with recurring responsibilities and the decisions your team needs to review. These examples help you define the brief.
Guest and Traveller Enquiries
Respond using your property or travel information, record special requests and route urgent matters to the local team. Keep service recovery decisions with the authorised manager.
Supplier and Finance Support
Reconcile booking records, prepare supplier information and organise invoice queries. Your finance team approves refunds, payments and adjustments.
Roles for Hospitality & Tourism
Shape each role around your workload, systems and supervision. Explore a role or function, then tell us what you need covered.
Reservations Coordinator
Maintain booking records and confirmations.
Explore customer support rolesGuest Support Specialist
Handle routine enquiries and route urgent requests.
Explore customer support rolesOperations Assistant
Coordinate supplier information and daily handovers.
Explore operations rolesBookkeeper
Prepare records for finance review.
Explore the roleExample responsibilities for discussion, not fixed staffing packages or advertised vacancies.
The recruitment process behind Covela
Built on Years of Technical Recruitment
Covela is a sister company spun out of Adaca in 2026. Our recruitment process draws on eleven years of refinement at Adaca, assessing people for highly technical roles.
We apply that discipline to your brief: define the work, assess relevant experience and communication, and combine AI assistance with human review. Your team meets candidates and makes the hiring decision.
Explore our recruitment process ↗Working together
Clear Access. Clear Approvals.
Your business retains guest safety, on-site decisions and refund authority. Separate routine booking support from emergencies and advice that requires specialist approval.
Your Systems and Review Points
Include your booking engine, property management system and approved guest messaging channels. Agree coverage hours, time zones and a local contact for urgent incidents.
ISO 27001-Certified Operations
Covela’s staffing service is covered by ISO 27001 certification. Agree the information each role needs, the access you authorise and the review and escalation requirements before onboarding.
Discuss your information requirements ↗Your Business Leads
You set priorities, manage daily work and approve access and outputs.
Covela Supports
We handle recruitment, employment, payroll and HR. Leave, overtime requests and performance reviews come through our platform for your approval.
From Your Brief to Your Team
Our platform keeps the brief, candidate coordination and ongoing people administration together, with human support across Australia and the Philippines.
Define the Work
Set responsibilities, systems, experience and the manager who will guide the person.
Meet Candidates
We assess your brief and provide candidate profiles within 48 hours. Interviews and candidate refinement shape the hiring decision.
Start and Settle In
Agree a start date around notice periods, prepare access and introduce the person to your team’s review process.
Questions About Your Hospitality & Tourism Team
Scope the role before recruitment, so everyone knows what the person will own and when to ask for guidance.
Can support follow seasonal booking peaks?
Share historical enquiry volumes, peak periods and the hours you need covered. Working arrangements and staffing levels need to be agreed for the role rather than assumed from a seasonal forecast.
Who handles a guest issue that needs immediate action?
Name an on-site escalation contact and define the urgency rules before onboarding. A remote support role can record and escalate the issue; the local team manages the physical response.
Who manages the person’s daily work?
Your business sets priorities, gives instructions and reviews the work. Covela recruits and employs your people, handles payroll and HR, and coordinates ongoing people support.
How long does recruitment take?
We assess your brief and provide candidate profiles within 48 hours. Hiring generally takes around two weeks, assuming two to three interview rounds and candidate refinement. The person may then start immediately or up to four weeks later, depending on their notice period.
Build Your Hospitality & Tourism Team
Tell us what needs doing, which systems you use and who will direct the work. We’ll help you shape the role.