Enrolment Administration
Check submitted information, track missing documents and maintain enrolment records. Your admissions team decides eligibility and accepts students.
Training providers, education businesses and learning teams
Offshore Staffing for Education & Training
Support the learner journey with organised enrolments, clear communication and well-maintained course content.
Covela recruits, employs and supports your Philippine-based team. You direct their daily work.
Our Customers
Australian industry context
542,000
People Employed in Private Education and Training
Employment at June 2025 · Australia
Plan around enrolment periods, learner enquiries and content review cycles. Assign academic decisions and administrative work to the appropriate people.
ANZSIC Division P, private sector only. Source: ABS Australian Industry, 2024–25. Checked 15 October 2026.
Australian industry context does not establish offshore hiring demand, candidate availability or Covela results.
Work with a clear owner
What work can your offshore team handle?
Start with recurring responsibilities and the decisions your team needs to review. These examples help you define the brief.
Learner Support
Answer routine course and timetable questions using approved guidance. Route assessment, welfare and safeguarding concerns to the designated staff.
Learning Content Support
Format learning materials, maintain LMS content and coordinate review cycles. Subject experts approve teaching content and assessment changes.
Roles for Education & Training
Shape each role around your workload, systems and supervision. Explore a role or function, then tell us what you need covered.
Admissions Administrator
Track enrolment records and required documents.
Explore administration rolesStudent Support Coordinator
Handle routine questions and escalate exceptions.
Explore customer support rolesLearning Operations Coordinator
Maintain content schedules and LMS records.
Explore operations rolesTechnical Support Specialist
Investigate learning-platform access issues.
Explore the roleExample responsibilities for discussion, not fixed staffing packages or advertised vacancies.
The recruitment process behind Covela
Built on Years of Technical Recruitment
Covela is a sister company spun out of Adaca in 2026. Our recruitment process draws on eleven years of refinement at Adaca, assessing people for highly technical roles.
We apply that discipline to your brief: define the work, assess relevant experience and communication, and combine AI assistance with human review. Your team meets candidates and makes the hiring decision.
Explore our recruitment process ↗Working together
Clear Access. Clear Approvals.
Your institution retains admissions decisions, assessment judgement and learner welfare responsibilities. Define any screening, supervision and safeguarding requirements before recruitment.
Your Systems and Review Points
Include your student management system, LMS and learner communication channels. Describe student age groups, permitted data access and the escalation process for sensitive concerns.
ISO 27001-Certified Operations
Covela’s staffing service is covered by ISO 27001 certification. Agree the information each role needs, the access you authorise and the review and escalation requirements before onboarding.
Discuss your information requirements ↗Your Business Leads
You set priorities, manage daily work and approve access and outputs.
Covela Supports
We handle recruitment, employment, payroll and HR. Leave, overtime requests and performance reviews come through our platform for your approval.
From Your Brief to Your Team
Our platform keeps the brief, candidate coordination and ongoing people administration together, with human support across Australia and the Philippines.
Define the Work
Set responsibilities, systems, experience and the manager who will guide the person.
Meet Candidates
We assess your brief and provide candidate profiles within 48 hours. Interviews and candidate refinement shape the hiring decision.
Start and Settle In
Agree a start date around notice periods, prepare access and introduce the person to your team’s review process.
Questions About Your Education & Training Team
Scope the role before recruitment, so everyone knows what the person will own and when to ask for guidance.
Can the role update our learning management system?
Yes, where the brief includes the platform and permitted actions. A coordinator can upload approved materials and check links; educators retain responsibility for the content and assessment.
Can an assistant answer student questions?
Define the routine questions they can resolve and provide approved guidance. Academic advice, complaints and welfare concerns need named escalation owners.
Who manages the person’s daily work?
Your business sets priorities, gives instructions and reviews the work. Covela recruits and employs your people, handles payroll and HR, and coordinates ongoing people support.
How long does recruitment take?
We assess your brief and provide candidate profiles within 48 hours. Hiring generally takes around two weeks, assuming two to three interview rounds and candidate refinement. The person may then start immediately or up to four weeks later, depending on their notice period.
Build Your Education & Training Team
Tell us what needs doing, which systems you use and who will direct the work. We’ll help you shape the role.