Order Processing
Check purchase orders, maintain order records and coordinate confirmations. Escalate pricing or availability exceptions to the account owner.
Wholesalers, distributors and B2B suppliers
Offshore Staffing for Wholesale Trade
Keep orders, supplier information and account administration aligned with the way your customers buy.
Covela recruits, employs and supports your Philippine-based team. You direct their daily work.
Our Customers
Australian industry context
623,000
People Employed in Wholesale Trade
Employment at June 2025 · Australia
Specify purchase-order volumes, customer account rules and supplier handovers. These operational details determine the responsibilities and experience to recruit.
ANZSIC Division F; distinct from retail trade. Source: ABS Australian Industry, 2024–25. Checked 15 October 2026.
Australian industry context does not establish offshore hiring demand, candidate availability or Covela results.
Work with a clear owner
What work can your offshore team handle?
Start with recurring responsibilities and the decisions your team needs to review. These examples help you define the brief.
Supplier Coordination
Follow up approved purchase orders, maintain product data and organise supplier documentation. Your purchasing team approves suppliers and commercial terms.
Account Administration
Prepare account records, follow up invoice information and compile order reports. Your finance team retains credit and payment decisions.
Roles for Wholesale Trade
Shape each role around your workload, systems and supervision. Explore a role or function, then tell us what you need covered.
Order Processing Specialist
Check orders and coordinate confirmations.
Explore the roleProcurement Assistant
Maintain supplier and purchase records.
Explore administration rolesCustomer Service Representative
Handle B2B account and order enquiries.
Explore the roleAccounts Receivable Assistant
Prepare account information and follow up billing queries.
Explore finance rolesExample responsibilities for discussion, not fixed staffing packages or advertised vacancies.
Experience from Adaca
Connecting a B2B Marketplace
Adaca developed a B2B seafood marketplace for ShoreTrade.
The software engagement provides experience with B2B trading workflows. Your wholesale team’s staffing brief should still reflect its own account terms, systems and order volumes.
Read Adaca’s ShoreTrade case study ↗Working together
Clear Access. Clear Approvals.
Your business retains purchasing authority, credit limits and customer commitments. Keep changes to supplier bank details and payment approvals with authorised staff.
Your Systems and Review Points
Include your ERP, order portal and warehouse interfaces. Define customer-specific terms, order cut-offs and the person who approves pricing, credit or delivery exceptions.
ISO 27001-Certified Operations
Covela’s staffing service is covered by ISO 27001 certification. Agree the information each role needs, the access you authorise and the review and escalation requirements before onboarding.
Discuss your information requirements ↗Your Business Leads
You set priorities, manage daily work and approve access and outputs.
Covela Supports
We handle recruitment, employment, payroll and HR. Leave, overtime requests and performance reviews come through our platform for your approval.
From Your Brief to Your Team
Our platform keeps the brief, candidate coordination and ongoing people administration together, with human support across Australia and the Philippines.
Define the Work
Set responsibilities, systems, experience and the manager who will guide the person.
Meet Candidates
We assess your brief and provide candidate profiles within 48 hours. Interviews and candidate refinement shape the hiring decision.
Start and Settle In
Agree a start date around notice periods, prepare access and introduce the person to your team’s review process.
Questions About Your Wholesale Trade Team
Scope the role before recruitment, so everyone knows what the person will own and when to ask for guidance.
Can support handle customer-specific pricing?
Give the team access to approved price lists and account terms. Variations should go to the commercial owner instead of being negotiated by an administrative role.
How is this different from retail support?
Wholesale briefs often involve account terms, purchase orders and repeat B2B transactions. Describe those rules and order volumes rather than relying on a general customer-service job title.
Who manages the person’s daily work?
Your business sets priorities, gives instructions and reviews the work. Covela recruits and employs your people, handles payroll and HR, and coordinates ongoing people support.
How long does recruitment take?
We assess your brief and provide candidate profiles within 48 hours. Hiring generally takes around two weeks, assuming two to three interview rounds and candidate refinement. The person may then start immediately or up to four weeks later, depending on their notice period.
Build Your Wholesale Trade Team
Tell us what needs doing, which systems you use and who will direct the work. We’ll help you shape the role.