Service Intake
Record incoming requests, check required information and allocate work against your service rules. Escalate requests that fall outside the agreed scope.
Business support providers and administrative service firms
Offshore Staffing for Administration & Support
Give recurring client administration a clear owner, from intake and scheduling to document control.
Covela recruits, employs and supports your Philippine-based team. You direct their daily work.
Our Customers
Australian industry context
1.013m
People Employed in Administrative and Support Services
Employment at June 2025 · Australia
Define the client accounts, weekly request volumes and deadlines the role will support. Separate routine processing from decisions that need a service manager.
ANZSIC Division N; an industry measure, not all administrative occupations. Source: ABS Australian Industry, 2024–25. Checked 15 October 2026.
Australian industry context does not establish offshore hiring demand, candidate availability or Covela results.
Work with a clear owner
What work can your offshore team handle?
Start with recurring responsibilities and the decisions your team needs to review. These examples help you define the brief.
Scheduling and Follow-up
Coordinate calendars, confirm appointments and follow up outstanding actions. The service manager sets priorities when several clients need the same time.
Records and Reporting
Maintain document versions, client records and weekly activity reports. Flag incomplete entries and let the responsible manager approve corrections.
Roles for Administration & Support
Shape each role around your workload, systems and supervision. Explore a role or function, then tell us what you need covered.
Administrative Assistant
Keep records, correspondence and calendars organised.
Explore the roleDocument Controller
Maintain approved versions and document registers.
Explore the roleRecruitment Coordinator
Schedule interviews and track candidate communication.
Explore administration rolesReporting Assistant
Compile service activity for management review.
Explore operations rolesExample responsibilities for discussion, not fixed staffing packages or advertised vacancies.
The recruitment process behind Covela
Built on Years of Technical Recruitment
Covela is a sister company spun out of Adaca in 2026. Our recruitment process draws on eleven years of refinement at Adaca, assessing people for highly technical roles.
We apply that discipline to your brief: define the work, assess relevant experience and communication, and combine AI assistance with human review. Your team meets candidates and makes the hiring decision.
Explore our recruitment process ↗Working together
Clear Access. Clear Approvals.
Your service manager owns client commitments, access decisions and exceptions. Keep separate client records separate, and make approval requirements visible in the workflow.
Your Systems and Review Points
Describe your shared inboxes, CRM, document registers and scheduling tools. Define which client accounts a person can view and how urgent requests are identified.
ISO 27001-Certified Operations
Covela’s staffing service is covered by ISO 27001 certification. Agree the information each role needs, the access you authorise and the review and escalation requirements before onboarding.
Discuss your information requirements ↗Your Business Leads
You set priorities, manage daily work and approve access and outputs.
Covela Supports
We handle recruitment, employment, payroll and HR. Leave, overtime requests and performance reviews come through our platform for your approval.
From Your Brief to Your Team
Our platform keeps the brief, candidate coordination and ongoing people administration together, with human support across Australia and the Philippines.
Define the Work
Set responsibilities, systems, experience and the manager who will guide the person.
Meet Candidates
We assess your brief and provide candidate profiles within 48 hours. Interviews and candidate refinement shape the hiring decision.
Start and Settle In
Agree a start date around notice periods, prepare access and introduce the person to your team’s review process.
Questions About Your Administration & Support Team
Scope the role before recruitment, so everyone knows what the person will own and when to ask for guidance.
Is this the same as an administration role?
No. Administration and support services describes an industry: businesses that provide support services to other businesses. An administration role describes a job, such as managing records, scheduling or handling enquiries, and can exist in any industry.
Can a team member work across client accounts?
Scope the account load, confidentiality arrangements and reporting lines first. Agree a single priority owner and a clear process for handing work between accounts.
Who manages the person’s daily work?
Your business sets priorities, gives instructions and reviews the work. Covela recruits and employs your people, handles payroll and HR, and coordinates ongoing people support.
How long does recruitment take?
We assess your brief and provide candidate profiles within 48 hours. Hiring generally takes around two weeks, assuming two to three interview rounds and candidate refinement. The person may then start immediately or up to four weeks later, depending on their notice period.
Build Your Administration & Support Team
Tell us what needs doing, which systems you use and who will direct the work. We’ll help you shape the role.