Appointments and Intake
Schedule appointments, organise approved intake information and respond to routine administrative questions. Escalate symptoms or urgent concerns to clinical staff.
Healthcare providers, health businesses and research administration teams
Offshore Staffing for Healthcare & Life Sciences
Support appointments, records and administrative coordination so clinical and research teams can focus on their responsibilities.
Covela recruits, employs and supports your Philippine-based team. You direct their daily work.
Our Customers
Australian industry context
1.907m
People Employed in Private Health Care and Social Assistance
Employment at June 2025 · Australia
Use appointment volumes, record workflows and project schedules to define administrative capacity. Clinical and research decisions need separate qualified owners.
ANZSIC Division Q, private sector; not a life-sciences total. Source: ABS Australian Industry, 2024–25. Checked 15 October 2026.
Australian industry context does not establish offshore hiring demand, candidate availability or Covela results.
Work with a clear owner
What work can your offshore team handle?
Start with recurring responsibilities and the decisions your team needs to review. These examples help you define the brief.
Records Administration
Check records for missing administrative fields, organise correspondence and follow document-handling procedures. Authorised staff review corrections and disclosure requests.
Research Administration
Maintain meeting schedules, document registers and approved project records for research teams. Investigators retain protocol decisions, interpretation and research sign-off.
Roles for Healthcare & Life Sciences
Shape each role around your workload, systems and supervision. Explore a role or function, then tell us what you need covered.
Medical Receptionist
Coordinate appointments and routine enquiries.
Explore the roleRecords Administrator
Maintain administrative records within approved access.
Explore administration rolesResearch Administration Coordinator
Track documents, meetings and project actions.
Explore operations rolesFinance Assistant
Organise invoice records for review.
Explore finance rolesExample responsibilities for discussion, not fixed staffing packages or advertised vacancies.
The recruitment process behind Covela
Built on Years of Technical Recruitment
Covela is a sister company spun out of Adaca in 2026. Our recruitment process draws on eleven years of refinement at Adaca, assessing people for highly technical roles.
We apply that discipline to your brief: define the work, assess relevant experience and communication, and combine AI assistance with human review. Your team meets candidates and makes the hiring decision.
Explore our recruitment process ↗Working together
Clear Access. Clear Approvals.
These are administrative roles. Your qualified professionals retain clinical advice, triage, treatment and research decisions. Patient and participant information needs task-specific access and handling arrangements.
Your Systems and Review Points
Identify the patient or research systems, the minimum information required and the permitted actions. Establish privacy training, secure access and clinical or research escalation before onboarding.
ISO 27001-Certified Operations
Covela’s staffing service is covered by ISO 27001 certification. Agree the information each role needs, the access you authorise and the review and escalation requirements before onboarding.
Discuss your information requirements ↗Your Business Leads
You set priorities, manage daily work and approve access and outputs.
Covela Supports
We handle recruitment, employment, payroll and HR. Leave, overtime requests and performance reviews come through our platform for your approval.
From Your Brief to Your Team
Our platform keeps the brief, candidate coordination and ongoing people administration together, with human support across Australia and the Philippines.
Define the Work
Set responsibilities, systems, experience and the manager who will guide the person.
Meet Candidates
We assess your brief and provide candidate profiles within 48 hours. Interviews and candidate refinement shape the hiring decision.
Start and Settle In
Agree a start date around notice periods, prepare access and introduce the person to your team’s review process.
Questions About Your Healthcare & Life Sciences Team
Scope the role before recruitment, so everyone knows what the person will own and when to ask for guidance.
Can a medical receptionist give clinical advice?
The role described here handles administration. Clinical questions and urgent concerns must follow your escalation process to the appropriate qualified professional.
What life-sciences work can we discuss?
Start with research administration: scheduling, document registers and approved project records. Clinical practice, scientific interpretation and trial responsibilities require separate scoping and qualified supervision.
Who manages the person’s daily work?
Your business sets priorities, gives instructions and reviews the work. Covela recruits and employs your people, handles payroll and HR, and coordinates ongoing people support.
How long does recruitment take?
We assess your brief and provide candidate profiles within 48 hours. Hiring generally takes around two weeks, assuming two to three interview rounds and candidate refinement. The person may then start immediately or up to four weeks later, depending on their notice period.
Build Your Healthcare & Life Sciences Team
Tell us what needs doing, which systems you use and who will direct the work. We’ll help you shape the role.